Refund policy

 

We want you to love your HOMEFISH purchase. If something isn't right, here's how our return and refund process works.

1. Return Eligibility

You may request a return within [30] days of receiving your order if:

  • The item is unused, in its original condition, and in original packaging
  • You have proof of purchase (order number or receipt)

Items that are damaged from misuse, missing parts due to customer error, or returned without proof of purchase may not be eligible for a refund.

2. How to Start a Return

To request a return:

  1. Contact us with your order number and reason for return
  2. Wait for confirmation and return instructions from our team
  3. Ship the item back to the address provided

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within [7] days of delivery with photos of the issue. We'll offer a replacement, exchange, or full refund at no additional cost to you.

4. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Please note your bank or card provider may take additional time to process the refund.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Products damaged after delivery due to customer misuse

6. Exchanges

If you'd like a different color or version instead of a refund, contact us and we'll help arrange an exchange, subject to availability.

7. Late or Missing Refunds

If you haven't received your refund after the expected timeframe, please check with your bank or payment provider first, then contact us if the issue persists.

8. Contact Us

Questions about a return or refund? Reach out:
nmarex7@gmail.com